Terms of sale
General Terms and Conditions of Sale
ARTICLE 1 – SCOPE
These General Terms and Conditions of Sale (hereinafter “Terms”) govern the sale of products by LEK1MPM LLC, a company registered in Albuquerque, NM, USA under registration number 98-1867659, operating under the trading name “Litora” (hereinafter the “Seller”), through its website litora.co.uk, to any consumer or non-professional buyer (hereinafter the “Customer”).
These Terms apply to all sales made through the website. By placing an order, the Customer acknowledges having read and accepted these Terms without reservation.
ARTICLE 2 – PRODUCTS
The Products offered for sale on the website litora.co.uk include, but are not limited to, the following categories: chandeliers, pendant lights, wall lights, ceiling lights, floor lamps, table lamps, outdoor lighting and related accessories (hereinafter the “Products”).
Each Product is accompanied by a description drawn up by the Seller. Product photographs are provided for illustrative purposes only and do not constitute a contractual element. The Seller endeavours to present the characteristics of the Products as accurately as possible; however, it cannot be held responsible for minor variations between the photographs and the actual Products.
ARTICLE 3 – PRICES
Product prices are displayed on the website in British pounds sterling (GBP, £) and are inclusive of all charges. Delivery is free of charge for all orders within the United Kingdom.
The Seller reserves the right to modify its prices at any time. The applicable price shall be the price displayed on the website at the time of order placement.
ARTICLE 4 – SELLER’S CONTACT DETAILS
LEK1MPM LLC, trading as Litora
Company: Litora, operated by LEK1MPM LLC
Registered Office: LEK1MPM LLC, 1209 Mountain Road PL NE, STE, Albuquerque, New Mexico, 87110, USA
UK Correspondence Address: Litora, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB, United Kingdom
Registration number: 98-1867659
Tax ID (TRN): 98-1867659
Email: hello@litora.co.uk
Phone (UK): +44 7520 644232
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond to all enquiries within 24 hours.
ARTICLE 5 – ORDERS
5.1 Order Placement
The Customer places an order on the website litora.co.uk by following the online ordering process. The Customer must verify the accuracy of the information provided at the time of ordering and is solely responsible for any errors in the data provided. The Seller does not intend to sell Products on the website litora.co.uk to trade buyers, but only to consumers or non-professional buyers for their personal needs. The Seller therefore reserves the right to refuse orders for the same Product in large quantities exceeding 10 items.
5.2 Order Modification
Any modifications to the order by the Customer can only be taken into account by the Seller within the limits of its capabilities and provided that they are notified by email to hello@litora.co.uk at least 1 day before the scheduled date of dispatch.
In the event that these modifications cannot be accepted by the Seller, any sums paid at the time of placing the order will be refunded to the Customer within a maximum of 14 days from the notification of the inability to accept the modifications requested by the Customer (unless the Customer prefers to receive a credit note or exchange).
5.3 Order Cancellation
Orders may be cancelled by the Customer, outside of the exercise of the right of withdrawal or in cases of force majeure, at least 1 day before the scheduled date for the supply of the Products ordered, at no cost to the Customer.
ARTICLE 6 – PAYMENT
Payment for purchases may be made by: Visa, MasterCard, American Express, Apple Pay, Google Pay and PayPal.
Payment is due in full at the time of order. The order will be validated and processed upon receipt of full payment. All online payments are secured by encryption technology.
ARTICLE 7 – TRANSFER OF OWNERSHIP AND RISK
Transfer of ownership of the Products to the Customer shall take place only upon full payment of the price. However, the risk of loss or damage to the Products shall pass to the Customer upon physical delivery of the Products.
ARTICLE 8 – DELIVERY
Delivery is made exclusively within the United Kingdom. The average delivery time is 3 to 7 business days from the date of dispatch.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the timescales specified above. However, these timescales are provided for guidance only. If the Products ordered have not been delivered within 30 days of the indicative delivery date, for any reason other than force majeure or an act of the Customer, the sale may be cancelled at the written request of the Customer, in accordance with applicable consumer protection legislation. The sums paid by the Customer will then be refunded no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
ARTICLE 9 – PACKAGING
The Products are packaged in accordance with current transport standards in order to ensure maximum protection during delivery. The Customer must comply with the same packaging standards when returning Products.
ARTICLE 10 – RIGHT OF WITHDRAWAL
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has a period of fourteen days from receipt of the Product to exercise their right of withdrawal from the Seller, without having to give reasons or pay any penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days (no later than 14 days following communication of the decision to withdraw) following notification to the Seller of the Customer’s decision to withdraw.
The refund will be made within fourteen days (no later than 14 days) from notification to the Seller of the decision to withdraw.
Return shipping costs for change-of-mind returns are the responsibility of the Customer. Return shipping costs for defective or damaged items are covered by the Seller.
ARTICLE 11 – SELLER’S LIABILITY – GUARANTEES
The Products sold on the website litora.co.uk comply with applicable UK regulations and are designed for non-professional use.
The Products supplied by the Seller benefit, as of right and at no additional cost, independently of the right of withdrawal, in accordance with applicable legislation:
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from the statutory guarantee of conformity under the Consumer Rights Act 2015, for Products that are apparently defective, damaged or do not correspond to the order;
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from the guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered Products and rendering them unfit for use.
Refunds for Products found to be non-conforming or defective will be made as soon as possible and no later than 14 days following the Seller’s acknowledgement of the defect of conformity or hidden defect. The refund will be made by credit to the Customer’s bank account.
Under the Consumer Rights Act 2015, claims relating to defects of conformity must be brought within two years from the date of delivery of the goods. Within the first 30 days, the Customer is entitled to a full refund. After 30 days but within six months, the Seller has one opportunity to repair or replace the goods. If this fails, the Customer can claim a refund.
ARTICLE 12 – PERSONAL DATA
The Seller collects and processes the Customer’s personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For further information on how personal data is collected, processed and stored, please refer to the Privacy Policy available on the website litora.co.uk.
ARTICLE 13 – INTELLECTUAL PROPERTY
All elements of the website litora.co.uk are and remain the exclusive intellectual property of the Seller. No person is authorised to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, any element of the site, whether in the form of photographs, images, text, logos or other content.
ARTICLE 14 – UNFORESEEN CIRCUMSTANCES AND FORCE MAJEURE
The Seller shall not be held liable for any failure to perform its obligations if such failure results from unforeseen circumstances or force majeure as defined by applicable law and case law, including but not limited to natural disasters, fire, storms, floods, epidemics, pandemics, strikes, government actions, war, terrorism, supply chain disruptions, or failure of telecommunications networks.
ARTICLE 15 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
ARTICLE 16 – DISPUTE RESOLUTION
In the event of a dispute between the Seller and the Customer, the parties shall first seek to resolve the matter amicably. The Customer may contact the Seller by email at hello@litora.co.uk.
If the dispute cannot be resolved amicably, the Customer may refer the matter to an alternative dispute resolution (ADR) body in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Failing this, the dispute shall be referred to the competent courts of England and Wales.
ARTICLE 17 – PRE-CONTRACTUAL INFORMATION
The Customer acknowledges having been provided, prior to placing the order and in a legible and comprehensible manner, with the following information: the essential characteristics of the Products; the price of the Products and any ancillary costs; information relating to the identity of the Seller (contact details, registration); the delivery costs and arrangements; the arrangements for payment, delivery and performance of the contract; the existence and conditions of the right of withdrawal; the duration of the contract and the conditions for termination; and information about the statutory guarantee of conformity.
ARTICLE 18 – SEVERABILITY
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.